Terms Conditions

We back all our Francos Cigars branded cigars with an exclusive Full Satisfaction Guarantee.

Non-returnable items: Gift Certificates

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer if the product was purchased through a reseller.

You may return most new, unopened items within 15 days of delivery for a full refund of the merchandise price and you have to pay the return shipping cost.

If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return.

If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don’t want it or don’t like it), the buyer is fully responsible for all shipping return costs plus a 15% re-stocking fee will be deducted from your refund, and the shipping cost paid by the customer will not be refunded.

Package returned to us marked “Refused”, “Undeliverable”, “Unclaimed”, “Prohibited” or otherwise, are subject to a 25% re-stocking fee and the shipping cost paid by the customer will not be refunded. (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly input address, francoscigars.com is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.